Delivery and Returns

Please see below information on our delivery times and rates. We currently only offer delivery to the UK, all orders are delivered via Royal Mail to mainland UK destinations. 

* Working days ( Monday - Friday ) Excluding Bank Holidays. Delivery service may require a signature.

Delivery times are not guaranteed and may vary by location and postcode. 

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, your parcel may be returned to us by Royal Mail, you will then be re charged for re sending your order, we are not obliged to re-send the order at our expense. To avoid this happening, please enter your full and complete postal address and if you make a mistake please email contact@dressmydoor.com as soon as possible.

If an order is returned to us by Royal Mail as a result of an incorrect address or a customer’s refusal to accept the delivery/ failure to acknowledge cards left by royal mail, the customer will be responsible for the costs to re send the order. We change £4.95 to re send via recorded delivery.

We are un able to leave your delivery in a agreed safe place, parcels that require a signature will need to be signed for upon receipt at the delivery address.

 

As Dress my Door is a bespoke service and all products are made to order - all goods are non refundable unless found to be faulty. 

In the unlikely event you receive a faulty item please ensure it is returned to us within 14 days of receipt for a full refund to be issued. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery. As soon as we receive your returned item we will organise the exchange or refund for you and email you to let you know that this has been arranged.

If you would like to arrange an exchange for a faulty item - Please email us to let us know, quoting your order number and we will process your return within 3 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.

If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail contact@dress-my-door.com quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 14 days from receipt of the incorrect item to return it to us.

Please send returns to: 

Dress My Door, 41 Sailsbury Road, Heath Park, Romford, RM2 5TP